


{"id":100979,"date":"2018-02-16T12:10:16","date_gmt":"2018-02-16T10:10:16","guid":{"rendered":"https:\/\/srokacompany.com\/general-terms-and-conditions-of-sale\/"},"modified":"2018-02-16T12:10:16","modified_gmt":"2018-02-16T12:10:16","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/staging.srokafinal.lets-preprod.com\/en\/general-terms-and-conditions-of-sale\/","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"<h2 id=\"conditions-g\u00e9n\u00e9rales-de-vent\" class=\"p1\"><span class=\"s1\">General Terms and Conditions of Sale<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">1. PURPOSE<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales, by the company Sroka shop, of the products offered on its website.<br \/>\nConsequently, the fact that any person orders a product offered for sale on the website of the company Srokashop implies full and complete acceptance of these general terms and conditions of sale, which the Buyer acknowledges having read prior to placing his order.<br \/>\nThe products are offered for sale in the following geographical territory: Europe and worldwide.<br \/>\nSROKASHOP reserves the right to modify these general terms and conditions of sale at any time.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">2. IDENTITY OF THE COMPANY<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">SROKASHOP&#8217;s head office is located at Keramoal, kerabox n\u00b0 20, 29290 Milizac. Siret: 798 840 294 0010 Intracom VAT number: FR 94798840294;<span class=\"Apple-converted-space\">  <\/span>TEL 06 58 69 12 12<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">3. PRICES<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">The prices of the online products on the <a href=\"https:\/\/srokacompany.com\"><br \/>\n  <span class=\"s2\">srokacompany.com<\/span><br \/>\n<\/a> website, indicated in Euros, are those in force at the time of registration of the purchase order by the Buyer.<br \/>\nThey include shipping costs, unless otherwise stated prior to purchase. In this case, the shipping costs will be indicated before the order is registered by the Buyer and in addition to the order.<br \/>\nThe selling prices of the products may be changed by Srokashop at any time. This modification will be notified to the Buyer before any order is placed.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">4. PRODUCT FEATURES<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">In accordance with Article L 111-1 of the French Consumer Code, the Buyer may, prior to placing an order, take note of the essential characteristics of the product(s) he wishes to order on the <a href=\"https:\/\/srokacompany.com\"><br \/>\n  <span class=\"s2\">srokacompany.com<\/span><br \/>\n<\/a> Website.<br \/>\nThe offers presented on <a href=\"https:\/\/srokacompany.com\"><br \/>\n  <span class=\"s2\">srokacompany.com<\/span><br \/>\n<\/a> are valid while stocks last.<br \/>\nThe photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller in any way.<br \/>\nIn the event that a supplier modifies a product, the graphic representation of the product does not engage the responsibility of the seller or even affect the validity of the sale.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">5. ORDER<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">All orders imply unrestricted and unreserved acceptance of these general terms and conditions of sale.<br \/>\nThe Buyer can order: &#8211; on the website &#8211;<br \/>\nThe Buyer&#8217;s order must be confirmed by Srokashop, by e-mail.<br \/>\nThe sale will only be considered final after the order confirmation has been sent to the Buyer by Srokashop and the full price has been received by the latter.<br \/>\nSrokashop recommends that the Buyer keep this information on a paper or electronic document.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">6. PAYMENT<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Payment must be made at the time of the order by the Buyer. At no time can the sums paid be considered as deposits or deposits.<br \/>\nThe full amount of the order will be collected by Srokashop at the time of validation of the order or in the event of payment by cheque upon receipt of the order.<br \/>\nAll orders are payable in Euros.<br \/>\nTo pay for the order, the Buyer has all the means of payment mentioned in the order form: Online bank card (Carte bleue, Visa or Mastercard), Bank cheque or Bank transfer.<br \/>\nThe srokashop company reserves the right to suspend or cancel any order and\/or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount that would be due by the Buyer or in the event of a payment incident.<br \/>\nPenalties of an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts after a period of ten days following the invoice date or notifications of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.<br \/>\nsrokashop reserves the right to request a photocopy of the Buyer&#8217;s identity card for any payment by credit card.<br \/>\nAs part of the fight against fraud on the Internet, information relating to your order may be transmitted to any third party for verification.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">7. PRODUCT SELECTION<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">The Buyer having become aware of the products and their characteristics, marketed by the company srokashop, has under his sole responsibility and according to his needs as he has previously determined them before any order, has made his choice on the product(s) subject to his order. In addition, the Buyer, who alone knows the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.<br \/>\nTo help the buyer choose, srokashop provides the buyer with the following: &#8211; an email help service whose addresses are indicated in the &#8220;contact us&#8221; section.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">8. DELIVERY AND RECEIPT<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">8.1. GENERAL RULES<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">The products will be delivered to the address indicated by the Buyer on the order form, in metropolitan France and Corsica or worldwide.<br \/>\nThe Buyer may, at his express request, obtain the sending of the invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">8.2. TIME<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">A distinction should be made between delivery times and shipping times.<br \/>\nThe average time from the deposit of the company srokashop are as follows: in 48 hours in France and within 3 to 5 days in Europe.<br \/>\nThese deadlines are provided for information purposes only.<br \/>\nAny excess may not give rise to damages, withholding or cancellation of the order by the Buyer.<br \/>\nIn the event of a delay in delivery compared to the date initially set, the Buyer must report this in writing (letter, email) to the company srokashop in order to improve the quality of service that may be offered to him and to allow Srokashop to carry out an investigation with the carrier.<br \/>\nA carrier investigation can take up to 21 business days. If the product is found during this period, it will be immediately re-routed to the delivery location designated in the purchase order.<br \/>\nIn the event that the product ordered is no longer available, the provisions referred to in Article 8 shall apply. In the event of an exchange of a product, the delivery costs will be borne by the consumer.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">8.3. RECEPTION<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Goods travel at the Buyer&#8217;s own risk. However, shipping costs include cargo insurance against theft, damage and loss (the maximum amount of insurance reimbursement varies by carrier).<br \/>\nAs a result and in any case, before accepting your delivery, please check the status of your packages. In the event of an anomaly, refuse the package and indicate on the delivery note the reasons for the refusal by listing the problems found, otherwise, no claim will be possible.<br \/>\nIMPORTANT!<br \/>\nDon&#8217;t let the delivery person dictate what to do or what to write on the delivery note.<br \/>\nLimit yourself to indicating the damage observed and avoid information that the delivery person may give you, such as &#8220;intact packaging&#8221; or any other mention that may exclude their liability.<br \/>\nFinally, the reservation &#8220;subject to unpacking&#8221; is not valid and cannot be taken into account.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">9. PRODUCT AVAILABILITY<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">In case of partial availability of the items, the srokashop company may make a split delivery. Products in stock will be sent out first. The remainder will either be delivered at a later date, replaced by other equipment (in agreement with the Buyer), or refunded.<br \/>\nIn any case, Srokashop will inform the Buyer as soon as possible.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">10. QUALITY OR COMPLIANCE ISSUES<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">In the event of delivery of a product that does not correspond to the order (defective or non-compliant), the buyer must make a claim within 7 days of signing the delivery note.<br \/>\nComplaints must be sent by letter or email and must include: &#8211; the Buyer&#8217;s contact details. &#8211; Product references. &#8211; the reasons for the complaint.<br \/>\nThe return of the products must be made within seven working days from the assignment of a return number by Srokashop&#8217;s customer service.<br \/>\nOtherwise, srokashop will not exchange or refund the products ordered in this way.<br \/>\nAny product to be exchanged or refunded must be returned to Srokashop in its original condition and packaging and include the entire product and accessories.<br \/>\nAny risk related to the return of the product is the responsibility of the Buyer.<br \/>\nFailure to comply with the procedure set out above and the deadlines indicated, the Buyer may not make any claim for non-conformity or apparent defect of the products delivered, the products being deemed to be compliant and free of any apparent defect.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">11. RIGHT OF WITHDRAWAL<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">\u2022 In accordance with the Consumer Code, the buyer has a period of 14 days, from the date of receipt, to return the ordered products for refund at his own expense.<br \/>\nThe buyer must imperatively keep the company Srokashop informed, and the return can only be made after the buyer agrees and assigns a return number to be written imperatively on the packaging.<br \/>\nFor hygienic reasons, the return of some of our products will not be accepted if the original packaging has been decellophane, unsealed, opened, torn or marked. All coatings are concerned.<br \/>\n\u2022 The products must be returned to Srokashop in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the invoice corresponding to the purchase.<br \/>\nIf the product includes a warranty sheet or any other document to be completed, it must not be completed so that the buyer can exercise his right of withdrawal.<br \/>\nAny product that is incomplete, damaged, or whose original packaging has been deteriorated, will not be refunded or exchanged.<br \/>\n\u2022 The exercise of the right of withdrawal will give rise to the buyer&#8217;s choice: &#8211; either a refund in cash by re-crediting the bank card entered at the time of the initial order or, if this is not possible, by cheque letter. &#8211; or the allocation of a voucher to be used on <a href=\"https:\/\/srokacompany.com\"><br \/>\n  <span class=\"s2\">srokacompany.com<\/span><br \/>\n<\/a>.<span class=\"Apple-converted-space\">  <\/span>In both cases; After deduction of the initial shipping costs and return shipping costs, the customer is responsible for the initial shipping costs.<br \/>\n\u2022 In any case, the return shipping costs will be borne by the customer.<br \/>\n\u2022 In case of exchange with another product, the new shipping costs will be due to Srokashop.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">12. TERMS AND CONDITIONS OF REFUND<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">In any case, Srokashop will communicate when awarding this voucher by e-mail: &#8211; its period of validity &#8211; whether or not the buyer will be able to request a refund and its amount<br \/>\nIn the event of partial use of the voucher, the remainder will remain available to the customer under the same conditions as the original voucher within one year.<br \/>\nA voucher will be considered used in the event of even partial use or a request for a refund.<br \/>\nBy the very fact of using this voucher, the consumer undertakes on his honour not to make any dispute or opposition to his bank or other to the transaction concerned by the refund, and undertakes not to do so within one year of using the voucher<br \/>\nThe consumer acknowledges that he\/she is aware that any failure to comply with this obligation will expose him\/her to the retrocession of the sum unduly received, without prejudice to the damages that may be claimed from him by Srokashop.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">13. WARRANTY<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Some products sold come with a manufacturer&#8217;s warranty, the terms and conditions of which vary from supplier to supplier. The general terms and conditions and the duration of the warranty can be found on the Srokashop website. The buyer will be deemed to have viewed and accepted them.<br \/>\nAny return of the product under the aforementioned warranty must be subject to prior agreement by Srokashop. To this end, the Buyer will contact Srokashop&#8217;s after-sales service.<br \/>\nNo returns will be accepted without prior authorization from Srokashop.<br \/>\nIf the product is found to be defective, Srokashop will send the buyer a product return number. This return number, a determining and essential condition, is valid for seven working days, from the date of communication of the return number by Srokashop to the Buyer. After this period, the Buyer must renew his request, according to the procedure described above.<br \/>\nThe defective product must be returned in its original packaging, include the entire product and its accessories and be accompanied by the product return number provided by Srokashop and the serial number of the product.<br \/>\nAny product that is incomplete, damaged, damaged and\/or whose original packaging has been deteriorated, will not be returned or exchanged under the warranty.<br \/>\nAll costs and risks related to the return of the product are the responsibility of the Buyer.<br \/>\nThe product under warranty will, at the manufacturer&#8217;s option, be exchanged or repaired.<br \/>\nSrokashop only guarantees the Buyer, in respect of hidden defects that may affect the products delivered, in the context of a replacement of defective products, or parts making them unfit for their use, without being able to be considered by the Buyer as responsible for any harmful consequences that these hidden defects may have caused.<br \/>\nIn any case, the warranties do not cover: &#8211; replacement of consumables. &#8211; Abnormal and improper use of the products. &#8211; Damage that is specifically mentioned in the material master records. &#8211; defects and their consequences due to the intervention of the Buyer or a repairer not authorised by Srokashop. &#8211; Defects and their consequences related to use that is not in accordance with the use for which the product is intended (professional use, collective use, etc.) &#8211; Products that are the subject of a specific assistance and maintenance contract. The details of our after-sales service policy and the conditions are set out on our website in the <a href=\"https:\/\/srokacompany.com\/service-apres-vente\/\">&#8220;after-sales service&#8221; section.<\/a> <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">14. LIABILITY<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">The products offered by Srokashop comply with the French legislation in force.<br \/>\nSrokashop cannot be held responsible for the non-performance of the contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and\/or communications.<br \/>\nSrokashop cannot be held liable for any indirect damage that may occur as a result of the purchase of the products.<br \/>\nThe total or partial impossibility of using the products, due in particular to an incompatibility of equipment, cannot engage the responsibility of Srokashop nor give rise to any compensation or refund.<br \/>\nThe Srokashop website also contains information from third parties, and links to other websites. Under no circumstances can Srokashop be held liable for any damage resulting from the use, access to, or inability to use this third-party information, nor the content of other websites.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">15. PARTIAL INVALIDITY<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">If one or more stipulations of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations shall retain their full force and scope.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">16. NO WAIVER<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">The fact that one of the parties does not invoke a breach with the other party of any of the obligations referred to in these general terms and conditions of sale cannot be interpreted for the future as a waiver of the obligation in question.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">17. GOVERNING LAW<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Sales of Srokashop products are subject to French law.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">18. DATA PROTECTION<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">The information collected by Srokashop during any order of the Buyer is necessary for the management of his order by Srokashop and its commercial partners. In accordance with the Data Protection Act No. 78-17 of 6 January 1978, the Buyer has the right to access, rectify, oppose and delete data concerning him or her by contacting Srokashop.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions of Sale 1. PURPOSE The purpose of these general terms and conditions of sale is, on the one hand, to inform any potential consumer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered, and on the other hand, to define the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-100979","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General Terms and Conditions of Sale - SROKA Company<\/title>\n<meta name=\"description\" content=\"The General Terms and Conditions of Sale of SROKA SHOP are explained on this page for all products sold through our resellers. 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